Data handling
Designed around public website content.
Grounded Answers is designed to work primarily with content made publicly available by customers on their websites.
Security & Trust
Built for trust from the start.
Grounded Answers is designed to help customers deliver better answers from existing website content while keeping operations simple, secure, and transparent.
Our approach
We focus on practical security and responsible operations appropriate to an early-stage SaaS product, with continuous improvement over time.
Operations
Clear, practical controls.
We use reasonable technical and organisational safeguards and will evolve our controls as the product and customer base grows.
Security measures
Our practices may include the following safeguards, depending on the service configuration and customer requirements.
Access
Access controls
Strong authentication, role-based access, and multi-factor authentication for internal systems where available.
Transport
Encrypted connections
Use of HTTPS/TLS and reputable infrastructure providers for core hosting and operations.
Response
Incident response
If we become aware of a security incident affecting the service, we investigate promptly and take appropriate action.
Trust details
Straight answers for customer review.
Customer responsibility
Customers remain responsible for the lawfulness of publishing and making website content available.
Data minimisation
We aim to minimise unnecessary data collection and access.
Subprocessors
We may use trusted third-party providers for hosting, analytics, payments, communications, and support.
Security questions
We are happy to answer reasonable security, privacy, and data handling questions from prospective and existing customers.
Have a security or privacy question?
Contact us and we’ll respond as clearly as we can. Enterprise security documentation can be discussed during the sales process.