Terms of Service

Grounded Answers is operated by Reveal Answers Ltd (“Reveal Answers”, “we”, “us”, “our”).

These Terms of Service (“Terms”) govern access to and use of the Grounded Answers WordPress plugin, website, and related self-serve services (the “Service”). The Service is intended solely for business and professional website use. It is not offered to consumers acting for personal, family, or household purposes.

By installing the plugin, creating an account, starting a trial, purchasing a subscription, or using the Service, you agree to these Terms.

1. About the Service

Grounded Answers helps website owners provide clear answers and related experiences using content from their websites and connected sources.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for activity under your account.

If you use the Service on behalf of a business or organisation, you confirm you are authorised to do so.

3. Plans, Trials, and Billing

We may offer paid plans, trials, promotions, or introductory offers.

Paid subscriptions are billed in advance on a recurring monthly or annual basis, depending on the plan selected.

Trials may convert to paid subscriptions unless cancelled before the trial ends, where stated during signup.

Except where required by law, fees are non-refundable once a billing period has started.

Taxes may apply unless stated otherwise.

We may change pricing for future billing periods by giving reasonable prior notice.

4. Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal date.

You may cancel at any time. Cancellation prevents future renewals but does not refund amounts already paid, except where required by law.

5. Capacity and Add-Ons

Each plan includes usage limits based on:

• the number of questions asked;
• the number of documents (such as webpages) connected to the Service; and
• the number of websites connected to the Service.

The applicable limits for your plan are those shown at the time of purchase or on the Grounded Answers website.

If you exceed your included limits, you may upgrade your plan or purchase additional capacity.

Additional capacity, extra websites, or other add-ons are available for purchase at the prices shown on the Grounded Answers website and may be billed immediately or added to your next invoice.

6. Customer Content

You retain ownership of content you submit, connect, or make available through the Service (“Customer Content”).

You grant us a non-exclusive licence to host, process, copy, transform, transmit, and use Customer Content solely to provide, secure, support, and improve the Service.

You confirm you have all rights necessary to provide Customer Content.

You must not knowingly submit unlawful content or regulated data that requires special handling unless expressly agreed by us in writing.

7. AI-Generated Output

Outputs may be generated automatically using Customer Content and system processes.

Outputs may be incomplete, inaccurate, or unsuitable for critical decisions. You are responsible for reviewing outputs where accuracy matters.

Outputs do not constitute legal, financial, medical, or professional advice.

8. Acceptable Use

You must not:

• use the Service unlawfully;
• infringe rights;
• upload malicious code;
• interfere with the Service;
• attempt unauthorised access;
• reverse engineer the Service except where prohibited by law;
• use the Service to generate harmful, fraudulent, abusive, or misleading content; or
• resell the Service except under an authorised partner or agency plan.

9. Intellectual Property

We and our licensors retain all rights in the Service, software, branding, and underlying technology.

You retain all rights in Customer Content.

We may use feedback, suggestions, or recommendations provided by you without restriction or obligation.

10. Availability and Support

We may improve, modify, suspend, or discontinue features from time to time.

We do not guarantee uninterrupted or error-free availability.

Support is provided according to your plan or as otherwise described on our website.

No service levels, uptime commitments, response times, or service credits apply unless expressly stated.

11. Suspension and Termination

You may stop using the Service at any time.

We may suspend or terminate access for breach, misuse, non-payment, legal risk, or where reasonably necessary to protect security, integrity, or lawful operation of the Service, including where a payment is reversed, declined, or subject to chargeback.

Following termination, we may delete Customer Content in accordance with our retention practices, subject to legal obligations. Where technically feasible and requested within a reasonable period after termination, we may offer export assistance at our then-current rates.

12. Privacy and Data Protection

Our Privacy Policy explains how we handle personal data. Where applicable, separate data processing terms may apply.

13. Disclaimers

The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the fullest extent permitted by law, Reveal Answers Ltd will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, goodwill, data, or business interruption.

Our aggregate liability arising out of or relating to the Service will not exceed the fees paid by you to us in the 12 months before the claim arose.

Nothing in these Terms excludes or limits liability where such liability cannot be excluded or limited under applicable law.

15. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be notified by posting updated Terms or through the Service.

17. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction, unless mandatory law provides otherwise.

18. Entire Agreement and Assignment

These Terms constitute the entire agreement for the self-serve Service unless replaced by a separate written agreement.

We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19. Contact

Reveal Answers Ltd
[Registered Address]
[Contact Email]